Take me out to the ballgame, take me out with the crowd. Buy me some peanuts and…loaded nachos?! When it comes to food, there has been a buzz around the Bandits Stadium about a twist on a classic ballpark favorite.
By adding meat, lettuce, tomatoes, and a few other toppings, our loaded nachos have become our top selling item. But, that is not the only thing that’s hot in world of concessions these days. I’m often asked, “Is it hot in the concession stand?” And, well, let me answer with a resounding YES! With only four power outlets in the concession stand it IS very warm, and there’s no room for a fan – and NO, the building is not air conditioned either.
However, you will hear no complaints from this Bandits intern about such conditions. Like the old saying goes, “If you can’t take the heat, stay out of the kitchen.”
Customer service is a huge aspect of any sports organization and concessions is one area where an emphasis on customer service must be placed. People pay good money to come to sporting events and they do not want to wait in long lines to be served. Doing so causes them to miss the reason they came in the first place – to watch the game. Proper preparation must be done in order to effectively serve our fans. Failure to do so could result in a bad experience for a fan, which may result in that fan deciding not to return to our games! We need fans in the stands, and providing fans with a positive experience helps to ensure return visits. It also helps to have them leaving with a happy stomach!
-Jon “Lord of the Loaded Nachos” Higdon (inspired by Sara Russell)
Posts
No comments:
Post a Comment